CLIENT CARE

Frequently asked questions

How long does shipping take?

We process orders in 1–2 business days (Monday to Friday). Delivery then takes about 8–12 business days to the United States, Canada, the UK, the EU and Australia. As soon as your order ships we email you a tracking link.

How much is shipping?

Shipping is free on orders of US$55 or more, which means any 2 pieces ship free. Smaller orders pay a flat US$2.99. Outside the US, both amounts are shown in your own currency in the cart and at checkout.

Where do you ship?

Right now we ship to the United States, Canada, the United Kingdom, all EU countries and Australia.

Will I pay customs or import fees?

Depending on where you live, your country may charge import taxes or duties when the parcel arrives. These are set by your country and paid by the recipient. See our Shipping policy for details.

How do I track my order?

Use the tracking link in your shipping email, or enter your order number and email on our Track your order page. Tracking can take 24–48 hours to show the first scan.

Are the rings adjustable?

Yes. The band is open at the back, so you can make it a little larger or smaller by hand. The metal is firm, so adjust it gently and in small steps, and avoid bending it back and forth.

What are the pieces made of?

Stainless steel with gold-tone plating, enamel details and small artificial stones. They aren't solid gold and the stones aren't diamonds, which is how we keep them at an everyday price.

How do I look after my jewelry?

Take it off before swimming, showering or working out, and keep it away from perfume and lotion. Store it dry and wipe it with a soft cloth now and then. This keeps the plating and enamel looking good for longer.

Do you have a bundle offer?

Yes. Mix and match any 2 pieces for US$74.99 or any 3 for US$99.99. The discount is applied automatically in your bag, and any 2 pieces also ship free.

Can I change or cancel my order?

Email info@astraearelics.com within 12 hours of ordering and we'll update or cancel it before it ships.

What is your return policy?

You can return any piece within 30 days of delivery. Email us first and we'll send you the return address. Return postage is paid by you unless the item arrived damaged, faulty or wrong. If that happens, email us within 7 days with a photo and we'll replace it or refund you. Full details are in our Refund policy.

How can I contact you?

Email info@astraearelics.com or use our Contact page. We usually reply within 1–2 business days.